• Who receives the Signature Biggest Gift Bag Ever and what is in it?

    All Ultimate and Premium Pass holders receive a Gift Bag (Basic Passes DO NOT receive a Gift Bag and Couples Passes receive ONE gift bag per couple). The Gift Bag is comprised of full size products as well as samples, food treats, and some coupons.

  • What is the difference between the different ticket types?

    Before purchasing, please read the ticket description carefully as the differences are clearly stated in the descriptions. Please note that if you purchase a ticket with a product you MUST claim your product that evening. Items will NOT be shipped or delivered to you and you will forego any product not picked up on event day.

  • Can I bring my partner / friend / family member?

    Absolutely! The more the merrier and there is plenty for everyone to see. Please take advantage of our special couples ticket pricing. It's also helpful to have an extra set of hands to help carry all the gifts and samples you will get!

  • What is the refund policy?

    Full refunds on ALL ticket types are allowed up to 14 days ahead of the event. For example, if our event is on January 15th, you may request a refund up to midnight Jan 1st EST for a full refund. NO EXCEPTIONS.

  • Can I return or exchange products in the Gift Bag?

    No. All products and coupons in the Gift Bag were generously provided by our sponsors and cannot be returned or exchanged.

  • If I can't make the event, how can I get my Gift Bag?

    You MUST pick up your Gift Bag on event day or arrange for a friend or family member to pick it up for you. Any Gift Bag not claimed by the end of the event will be foregone.

  • Are there contests that take place during the event?

    YES! Many companies will hold individual contests at their tables. Please note: these contests are not managed by Big City Moms - therefore anything won or any prizes uncollected from the contest should be worked out directly with the company. Big City Moms will not be held responsible for defective or uncollected winnings.

  • Is my registration fee or ticket transferable?

    Yes, you may transfer or gift your ticket to a friend without notifying Big City Moms.


    Big City Moms will not be responsible or liable in any way for refunds, returns, damaged or expired products in connection with merchandise offered or won at the Event, sold or distributed by Event sponsors/exhibitors/presenters, included in gift bags, or sold as part of a ticket package. Big City Moms makes no express or implied warranties or representations whatsoever with regard to any goods or services provided by our sponsors/exhibitors/presenters. Big City Moms will not be liable for any costs or damages arising directly or indirectly from such transactions. Big City Moms does not assume any responsibility or liability for the actions, omissions, products, services or content offerings of sponsors/exhibitors/presenters. Communications or disputes regarding products or services received at the Event are solely between the sponsor/exhibitor/presenter and you. Big City Moms reserves the right to substitute ticket package items.

  • Photography, Video & Recording Policy

    By entering our event, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on websites, or any other purpose by Big City Moms and our affiliates and representatives. You also agree to release Big City Moms, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication of interviews, photographs, computer images, video and/or or sound recordings. By entering the event premises, you waive all rights to any claims for payment or royalties in connection with any exhibition, streaming, web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, web casting, or other publication, irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by Big City Moms or the person or entity designated to do so by Big City Moms, Inc. You have been fully informed of your consent, waiver of liability, and release before entering the event.